Frequently Asked Questions
Everything you need to know about your cycling gear and orders.
What are your shipping rates within Canada?
We offer flat-rate shipping across Canada, with free standard shipping available on most orders over $150 CAD. Some exclusions apply for oversized items like frames and complete bicycles.
Do you offer professional bike assembly for local customers?
Yes, all bicycles purchased for in-store pickup are professionally assembled and safety-checked by our expert mechanics at no additional cost.
What is your return policy for cycling apparel?
Items can be returned within 30 days of purchase provided they are in new, unworn condition with all original tags attached. For hygiene reasons, we cannot accept returns on cycling shorts or bibs that have been worn.
Can I track my international order?
Absolutely. Once your order ships, you will receive an email with a tracking number. We ship globally using reliable carriers to ensure your high-performance components arrive safely.
Do you provide warranty support for high-end components?
As an authorized dealer for premium brands like Shimano, Campagnolo, and SRAM, we facilitate manufacturer warranty claims for any defective products purchased through our store.
How do I know which frame size is right for me?
We provide detailed geometry charts on our product pages. For a more personalized experience, we recommend visiting our Toronto location for a professional fitting session.