Returns & Exchanges

At La Bicicletta Toronto, we want to ensure you are completely satisfied with your cycling gear. If your purchase doesn't meet your expectations, we offer a 30-day return policy for unused items in their original packaging.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email or visit our Toronto storefront with your original order number and receipt to start the process.

• 2.
  Prepare the Package

  Ensure all items are in new, resaleable condition with original tags attached and securely pack them to prevent damage during transit.

• 3.
  Ship or Drop Off

  Affix the provided return label to your package and drop it off at any authorized courier location, or simply bring it directly to our retail shop.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned equipment, we will process your refund to the original payment method within 5-7 business days.